Spirited Reserve

Returns & Refunds

We want you to be completely satisfied with your purchase. Learn about our return policy and process.

30-Day Return Window

All eligible returns must be initiated within 30 days of delivery

Eligible Returns

  • • Unopened bottles in original packaging
  • • Damaged bottles during shipping
  • • Incorrect items received
  • • Corked or spoiled wines

Non-Eligible Returns

  • • Opened bottles
  • • Bottles without original packaging
  • • Items damaged after delivery
  • • Personal taste preferences

Return Process

Follow these steps to return your items

  1. 1.

    Contact Customer Service

    Email returns@spiritedreserve.com or call 1-800-SPIRITS to initiate your return

  2. 2.

    Receive Return Authorization

    We'll provide return shipping labels and packaging instructions

  3. 3.

    Package Your Return

    Carefully package items in original packaging or as instructed

  4. 4.

    Ship Your Return

    Drop off at authorized shipping location or schedule pickup

Frequently Asked Questions

Need Help?

Our customer service team is here to assist

For questions about returns or refunds, contact us at returns@spiritedreserve.com or call 1-800-SPIRITS